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Southern & Central Utah's FASTEST
Internet Service Provider


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SCAM ALERT!!!

Unfortunately, at this time every year, scammers are out in full force. It has come to our attention that someone claiming to be from South Central Communications is contacting our customers via email & pop-up messages offering free prizes in exchange for completing a survey. They will then get your credit card number and charge you for their free products. South Central Communications in not conducting a survey at this time and would like to warn you against ever giving your credit card number to an unsolicited caller, email, or website. If you have any questions about this or any other offer, please call (888) 826-4211.

Frequently Asked Questions

General Questions

Do I need an additional phone line to get High Speed Internet?

In some of our services areas, (those along I-15) we offer wireless or Cable Internet FiBERlink solutions. However, in our Cooperative areas, Digital Subscriber Line (DSL) based FiBERlink does require a telephone line to access the Internet. We have very competitive pricing for all services we offer. If you already have a phone line, an additional phone line is not needed. You can use your telephone and Internet at the same time.

Why do I need a landline?

South Central encourages our rural customers to consider the security of having a landline, even if you make most of your long distance calls from your cell phone. In the rural communities of Southern Utah, cell service is often marginal, and even if you can make an emergency call, that call might be routed to the wrong dispatch center based on what tower handles the call. Landline telephones are dependable since South Central has backup power in our facilities. So even in the event of a widespread power outage, the landline telephone system will function, if you have a telephone that is capable of operating without commercial power. Besides the dependability of the service, we remind you that, as a member of the coop, you are a part owner in the company. Your use of the services we provide contributes to the local economy and adds to the stability of the rural lifestyle. Click Here for an article about the Advantages of a Landline.

Can I talk on the phone and use the Internet at the same time?

Yes. However, DSL filters are needed on the phone lines to filter noise from the Internet. Those filters will be provided by South Central at the time of installation and look similar to the picture on the left.

How long will it take to get service connected?

Generally, for telephone, DSL and Cable TV, the estimated time frame for connection is 3 to 5 business days. If we need to install cable or make upgrades to our system to provide service to a location that has never had service before, the time frame can be longer. In most cases, if there has been service at your location before, the installation will be done in less time. Our technicians will try to make contact with you, or will leave a notice on your door, when the installation has been completed and your service is working. If you have questions, or the service you have requested is not working, please call us by dialing 611 from your landline phone, or (888) 826-4211.

Who can I choose as my long distance carrier?

Equal Access rules give the consumer the choice of selecting any long distance carrier to provide toll services. South Central has competitive rates on long distance service, which is provided over the switched telephone network. We have made changes to move away from the common and problematic VOIP services that many carriers use. We have three plans for both business and residential subscribers to choose from. If you choose another carrier, you will need to make sure that they have made the arrangements to bill you for those calls, as they will not be included in your monthly South Central statement.

How do I setup & use my Voicemail?

Click Here for Voicemail Instructions

Billing Questions

What are the taxes and surcharges on my bill?

Federal Charges

Federal Universal Service Charge: The Federal Government has a policy to promote telephone service to all Americans at affordable and reasonably comparable rates. All telecommunications companies are required to pay this money toward a federal program that assists high cost rural telephone companies in proving service in rural areas at about the same rates as urban areas and provides phone and Internet service to schools, libraries and rural health-care facilities. The fee is charged as a percentage (currently 17.4%) of all federally authorized telephone charges.

Federal Access Charge: Also known as the Subscriber Line Charge (SLC) and the End User Customer Line Charge (EUCL), this is an FCC authorized charge for network access. The charge helps pay for the operation of the local telephone network and covers costs that not already recovered by the local phone services monthly charges. This charge was meant to keep basic local rates stable at the time of the Bell system breakup. It helps cover phone companies' fixed costs to operate and maintain the local phone network. It is currently capped at $6.50 for a primary residence/business line (April 1, 2012). Multi-line business customers pay $9.20 per line for end user common line charge (EUCL).

Federal Excise Tax: This tax was created as a luxury tax to pay for the Spanish-American War and is currently assessed at 3% of all billed local services. All proceeds are used for general Federal Government purposes.

State & Local Charges

E911 Surcharges: An E-911 emergency services charge is levied on each landline. These taxes are collected by the service provider and remitted to the state to fund emergency services.

When can I expect my first bill?

Our bills are mailed on or before the first (1st) of each month. Since many of our services are billed in advance, your first statement will include the first full month plus any prorated charges that apply to the partial month in which you initially subscribed to service.

What payment options do I have?

  1. Mail Payments in the provided pre-addressed Envelope
  2. Your payment can be made automatically either through a bank or credit card account. Call your customer service specialist to get it set up, (888) 826-4211. You'll save on stamps and will never have to worry whether you paid your bill or not.
  3. Pay Online with our secure bill pay process - E-Bill
  4. Call with a credit or debit card - (888) 826-4211
  5. Visit one of our offices and pay by credit, debit, check or cash.

When is my payment due?

Payments are due in our office by the 20th of the month of the billing.

How to read your bill.

SCInternet.Net E-mail Setup Instructions

Windows Live Mail

  • In Windows Live Mail, select the Add Email button.
  • In the Add your email accounts window, enter:
    • E-mail Address
      Your e-mail address (ex. johnsmith@scinternet.net).
    • Password
      Your email account password.
    • Check Remember this password
    • Display name for your sent messages
      Your name as you would like it displayed.
    • Check Manually configure server settings.
    • Click Next.

  • In the Configure server settings window:

      Incoming Server information

    • Server type
      POP
    • Server Address
      mail.scinternet.net
    • Port
      110
    • Logon user name
      Your full email address (ex. johnsmith@scinternet.net).

      Outgoing Server information

    • Server Address
      mail.scinternet.net
    • Port
      25 or 587
    • Check Requires authentication

  • Click Next

Microsoft Outlook

This tutorial focuses on setting up Microsoft Outlook 2003, but these settings are similar in other versions of Microsoft Outlook.

  • In Microsoft Outlook, from the E-mail Accounts menu, select Tools.
  • On the E-mail Accounts wizard window, select Add a new e-mail account, and then click Next.
  • For your server type, select POP3 and then click Next.
  • On the Internet E-mail Settings (POP3) window, enter your information as follows:
    • Your Name
      Your name as you would like it displayed.
    • E-mail Address
      Your e-mail address (ex. johnsmith@scinternet.net).
    • User Name
      Your full e-mail address, again.
    • Password
      Your email account password.
    • Incoming mail server (POP3)
      mail.scinternet.net
    • Outgoing mail server (SMTP)
      mail.scinternet.net
    • Click More Settings.

  • On the Internet E-mail Settings window, go to the Outgoing Server tab.
  • Select My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.
  • Go to the Advanced tab, and then change the Incoming Server (POP3) port to 110 and Outgoing server (SMTP) port to 25 or 587.
  • Click OK
  • Click Next
  • Click Finish

Converting Cable One Email Addresses

South Central Communications is the Internet service provider for:

Alton, Angle, Antimony, Apple Valley, Beaver, Beryl, Bicknell, Boulder, Brian Head, Bryce Canyon, Burrville, Cane Beds, Canonville, Centennial Park, Circleville, Colorado City, Duck Creek, East Zion, Enoch, Enterprise, Escalante, Fish Lake, Fredonia, Fremont, Glendale, Gooseberry Mesa, Greenwich, Grover, Hatch, Henrieville , Hildale, Jacob Lake, Junction, Kaibab Band of Paiutes, Kanab, Kingston, Koosharem, Loa, Lyman, Marysvale, Milford, Minersville, Modena, Mt. Carmel, Newcastle, Orderville, Page, AZ, Panguitch, Paragonah , Parowan, Teasdale, Torrey, Tropic

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South Central Communications Office Locations

Escalante Office
45 North 100 West
P.O. Box 555
Escalante, UT 84726
(888) 826-4211
Cedar City Office
856 Sage Dr, Ste 302
Cedar City, UT 84720
Kanab Office
318 North 100 East
Kanab, UT 84741
(435) 644-2810

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